Privacy Policy
Last updated: June 14, 2026
1. Information We Collect
We collect information that you provide directly to us when you make a reservation, subscribe to our newsletter, or contact us for inquiries. This may include:
- Contact details (name, email address, phone number)
- Payment information (processed securely through our payment gateways)
- Reservation details and special requests
- Identification documents as required by local laws
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and manage your reservations and payments
- To communicate with you regarding your stay and inquiries
- To improve our services and personalize your experience
- To comply with legal obligations and prevent fraud
3. Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, processing payments, or providing services to you, subject to strict confidentiality agreements.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Your Rights
Depending on your jurisdiction, you may have the right to access, update, or request deletion of your personal information. Please contact us if you wish to exercise any of these rights.
6. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Grand Camellia Hotel
- No 339/12, Thissa Road, Walawa, Ambalanthota, Sri Lanka
- Email: info@grandcamellia.com
- Hotline: 077 414 6187